Shipping policy
Thank You for Choosing Us!
At Furry & CO, we're committed to bringing you high-quality pet products at the best possible prices. We strive to provide a smooth shopping experience with reliable shipping and excellent customer service.
Shipping Times
We understand that waiting for your order can be exciting (and a little nerve-wracking too!). That's why we're transparent about our shipping times and what you can expect.
🇺🇸 United States, 🇬🇧 United Kingdom, 🇨🇦 Canada & 🇦🇺 Australia
Estimated delivery: 5–12 business days
Please note: Delivery times may vary depending on local courier services, weekends, holidays, and customs clearance.
🌍 International Orders
Estimated delivery: 7–15 business days
Delivery times vary depending on your destination country and customs processing.
Order Processing Time
Once your order is placed, it will be processed within 1 business day.
After your order has been processed and shipped, you'll receive a confirmation email containing your tracking number so you can follow your package every step of the way.
Tracking Your Order
We know how exciting it is to track your package!
As soon as your order ships, we'll send you a tracking link via email so you can monitor its journey right to your doorstep.
Please note that tracking updates may take 24–48 hours to appear after shipment.
Delivery Timing Notes
Delivery dates are estimated based on shipment dates and normal carrier transit times. Occasionally, delays may occur due to:
- Incorrect shipping addresses
- Weather conditions
- Customs clearance procedures
- Public holidays
- Carrier delays
- Uncontrollable external factors
We appreciate your patience and understanding if any unexpected delays occur.
Why Our Shipping Takes Time
Our warehouse is located in Asia, allowing us to source premium-quality products while keeping prices affordable for our customers.
To provide the best value, we carefully consolidate shipments and partner with trusted international carriers to ensure your order arrives safely and securely.
This approach helps us maintain competitive pricing without compromising on product quality or reliable delivery.
Why Shipping Might Take Longer
In rare cases, shipping may take slightly longer due to:
- Customs inspections
- Severe weather conditions
- High shipping volumes
- Global transportation disruptions
- Remote delivery locations
If this happens, we sincerely appreciate your patience and understanding.
Your Satisfaction Is Our Priority
Your satisfaction means everything to us.
If you have any questions about your order, shipping, or anything else, our friendly support team is always happy to help.
Email: furryandcoo@gmail.com
We aim to respond to all inquiries as quickly as possible.
Thank You!
Thank you for choosing Furry & CO and for being a valued member of our community.
We truly appreciate your trust and support, and we look forward to serving you again.
Warm wishes,
The Furry & CO Team